Refund Policy

At Workeffects, we want our customers to feel confident in every purchase.

One-Time Purchases

Workeffects offers a 14-day refund period for eligible one-time course purchases. Refund requests must be submitted within 14 calendar days of the original purchase date.

Courses for which a certificate of completion has been issued are not eligible for a refund. Once a customer completes a course and a certificate of completion is issued or made available through the Workeffects learning platform, the course is considered completed and fully delivered. This applies regardless of whether the certificate has been downloaded, printed, or submitted for continuing education or recertification credit.

Accordingly, a customer may not receive both a certificate of completion for a course and a refund of the purchase price for that course, even when the certificate is issued within the 14-day refund period.

For purchases involving multiple courses, refund eligibility is determined separately for each course. A course for which a certificate of completion has already been issued is not refundable. Any other courses included in the purchase may remain eligible for a refund if the refund request is submitted within the applicable 14-day period and all other requirements of this Refund Policy are satisfied.

This policy does not limit any refund or cancellation rights that cannot legally be waived under applicable law.

Monthly and Annual Memberships

Customers may request a prorated refund for the unused portion of their current monthly or annual billing period.  Annual memberships are billed as a single payment at the beginning of each annual subscription term. Refunds are calculated on a prorated basis and do not include prior used months. Once a subscription is refunded, access to membership content and services will end immediately upon processing of the refund.

Membership Subscriptions and Plan Changes

Customers may manage their memberships, payment methods, billing information, upgrades, downgrades, cancellations, and subscription quantities through the Stripe Customer Portal. Plan changes are generally processed immediately and may include prorated charges or credits based on the unused portion of the current billing period. Updated pricing and subscription access take effect immediately after the change is processed. 

Customers may cancel their subscription at any time through the Stripe Customer Portal. Cancellation prevents future billing but does not affect refunds already issued or charges previously incurred.

Refund Processing Time

Refunds are typically processed within 5–10 business days after they are issued, depending on the customer's financial institution and payment provider.

For refund requests or questions about your purchase, please contact us at support@workeffects.com